Absolutely! Delivery rates are based on the distance and the items being delivered. If the delivery is not at street level and requires going up or down stairs or is a far distance from where our truck can park, there will be an additional charge for delivery.

We are able to offer you setting up and breaking down the rental equipment we provide to you at an additional charge. We require a floor plan 48 hours prior to the drop-off time in order for the team to adequately prepare and not be late for any other drop-offs. You must arrange this service during the time of booking. If no setup services were requested and you require them during delivery, the driver(s) will need to receive authorization.

This truly depends on your location, date, and our routes for that day. We typically drop off the day prior to your event and pick up the day after your event if allowed. We will work with you during booking.

We now have a wishlist feature on our website. Simply “add to wishlist” similar to adding to cart when online shopping and submit your request with the icon on the bottom right of the screen. You may also contact us via email at support@theeventrentalguys.com or call us at 551-277-2515 to schedule your rental. To reserve your rental, we require a 50% deposit during the time of booking and the remaining balance is to be paid in full 14 days prior to your event.

We do not refund any non-refundable deposits. Once we receive a deposit, our system sets aside the items in your rental order and prevents us from booking those particular items for any other events. If you have any additional further questions, please email us at support@theeventrentalguys.com.

We do not charge a cleaning fee unless items are returned to us dirty. It is the responsibility of the renter to wipe down and clean all chairs being rented.

We allow pick-ups on orders over $75. There is also a $25 pick-up fee to ensure someone is at the warehouse. The pick-up and drop-off must be scheduled prior to reserving the items. Some items such as specialty chairs may not be allowed to be picked up due to the possible damage during transportation.

We understand that last-minute needs can arise, and we do our best to accommodate additional requests. Please contact us as soon as possible, and we will do our best to provide the equipment or services you need.

It's best to book your rental equipment as early as possible to ensure availability. We recommend booking at least 2-3 months in advance for larger events.

Our team is available to provide support throughout your event. If you experience any problems with the rental equipment, please contact us immediately, and we will work to resolve the issue as quickly as possible.

To contact us, please call and dial the emergency extension.

If a rental item is damaged or lost, the customer will be responsible for the replacement cost of the item.

Pop-Up Canopies:

Pop-up canopies are typically smaller structures that are designed to be easy to set up and take down. They are often used for backyard parties, picnics, and other events where shade or protection from the elements is needed. Pop-up canopies are typically made with lightweight materials, such as aluminum or steel frames and polyester or nylon canopies. They can be set up quickly without the need for any special tools or equipment.

Frame Tents:

Frame tents are larger structures that are typically used for weddings, corporate events, and other larger gatherings. They are freestanding and do not require any support poles in the center of the tent. Frame tents are made with aluminum or steel frames that support the weight of the tent, and they are typically covered with vinyl or polyester material. Frame tents can be set up on any surface, including concrete, asphalt, or grass, making them very versatile.

Pole Tents:

Pole tents are similar to frame tents in that they are also used for larger events, but they require support poles in the center of the tent. Pole tents are typically made with vinyl or polyester material that is supported by wooden or metal poles. The poles are staked into the ground and then the tent is raised around them. Pole tents are a little more challenging to set up than pop-up canopies or frame tents, but they are still relatively easy to assemble with a team of people.

WE ONLY OFFER POP-UP CANOPIES FOR EASY BUDGET-FRIENDLY OPTIONS AND FRAME TENTS AS WE’RE NOT BIG FANS OF POLES IN THE MIDDLE OF THE TENT.

Typically, we need at least 5 feet around the entire tent to give our team room to build it and maneuver but also to stake into the ground. For example, if you’re needed a 20x20 tent, we need a 30x30 area so we have 5 feet on each side. If you’re unsure if a tent can be installed, please email us the dimensions and a photo of the area to support@theeventrentalguys.com

Absolutely! A frame tent can be installed on a hard surface like concrete, asphalt, or any other hard surface. In fact, one of the advantages of a frame tent is that it can be installed on any surface, unlike pole tents that require staking into the ground. To install a frame tent on a hard surface, we use concrete blocks to secure the tent. It's important to ensure that the weights or anchors used are appropriate for the size and weight of the tent being installed.